ASI's Aging, Health Care and Other Blogs

18

Both Dotti's and my computers are protected by Tripp-Lite 1000VA battery backup / surge protectors.

When I got up on Monday, 5/11/09, I went to turn on the TV and found that the Digital Video Recorder (DVR) was frozen. I guessed that there had been a power spike or momentary interruption during the night. I rebooted it and all was well.

 

After breakfast I went down to my office and my computer wasn’t working at all. After an hour of troubleshooting I figured out that the Antec power supply and MSI motherboard were “fried.” One of the reasons that I assemble my own computer systems from “generic” parts is so that when something breaks, I can replace just that component and be back at work within a day. Since no computer part of mine costs over $200 and most are under $100, this works well.

 

My computer was 2 ½ years old,  so I didn’t want to replace the parts with what I had originally purchased. As a result I ended up getting a bigger power supply, more modern motherboard and a quad-processor CPU set rather than slower dual-processor one I used to have. Originally the salesman sold me a CPU chip that was incompatible with the new motherboard. This screw-up cost me half a day extra. I was up and running Tuesday afternoon. 

 

On Thursday, I realized if the was a power spike, then the protection circuit in the Tripp-Lite Battery backup had not worked or was fried by the spike. I packed up the unit and took it back to Costco. They refunded my money without question and I purchased a new unit. The new box says that I have $200,000 insurance if the unit fails. I am in the process of filing a claim with Tripp-Lite. I’ll update this post when the issue is resolved. I UPS'ed the old PS and motherboard back to them the end of May so that they could test that it had been zapped by a power splike. They assured me that if either was still good they'd send them back to me. As of Aug. 10th I haven't hurt back from them. I guess I'll have to start bugging them.

 

To prevent such issues, Aging Safely keeps the system running our web sites and SQL databases in a data center in another state. They have conditioned power, generators, redundant internet connections, backup hardware, and a 24x7 staff to resolve such issues even more quickly that I did.

Current Status:

8/30/09 --- I sent my power supply and motherboard back to Tripp-Lite so that they could determine if it was a power spike that killed them. This was in early July, by UPS. They have had them for over a month and haven't said a word. They have not sent them back as promissed.  Last week I started calling them and always got voice mail from the claims departments. None of the calls were returned.

9/17/09 --- I finally hear from Tripp-Lite and they claim that since the power surge components of the power supply weren't fried that my power supply and motherboard dieing during a quick (< 1 sec) power outage that thier $200,000 guarentee doesn't apply. Good luck to any otherswho thry to use this "insurance."

 

Comments

There are currently no comments, be the first to post one.

Post Comment

Only registered users may post comments.
Add to Technorati Favorites